Superior Self Storage has been assisting customers with all their moving needs for over 10 years. We have provided answers to many of the most common questions below. If you do not find the answer to your question here, please call us at 815-229-0011.


Q.What size units do you offer?

A.Here in Rockford, we offer sizes ranging from 5' by 10' all the way up to 20' by 50', as well as outdoor storage for boats, trailers, and campers. Please call us to find out more about our wide variety of sizes and options.

Q.How much space do I need?

A.Give us a quick call and let our professional managers assist you in selecting the correct size for all of your storage needs.

Q.Are there certain items I am not allowed to store?

A.Yes, you may not store any of the following:
  • explosives, weapons, or any other dangerous products or materials.
  • chemicals, wastes, or any substance that may be toxic, flammable, or otherwise hazardous.
  • mothballs, camphor compounds, or any other substance which may create or emit noticeable odors.
  • food or any other perishable goods.

Q.Do I have to sign a lease?

A.Yes, but the leases are month-to-month and no long term commitment is required.

Q.When is my rent due?

A.Rent is due on the first of the month.

Q.How can I pay my rent?

A.Payments can be made in person, by mail, or by phone. Also, automatic payment can be set up to be charged to your credit card.

Q.What forms of payment are accepted?

A.Cash, check, and all major credit cards.

Q.When can I access my unit?

A.Gate hours are from 7:00 a.m. to 8:00 p.m., 365 days a year. Be sure to be out of the facility before 8:00 p.m. as the gate shuts off at 8:00 p.m. sharp! Extended hours are available on a case by case basis.

Q.Is there a place where I can dispose of unwanted items from my unit?

A.No. Please remove your unwanted belongings from the property. The facility dumpster is not for tenant use.

Q.What do I do if my address or phone number changes?

A.You are required to submit address and phone number changes in writing. Stop by the office or download the Change of Address form and return it in person, by mail, or by fax (815-399-0504).
Change of Address SSSR.pdf

(Click on the form link, or right-click to save the document to your computer where you can print it.)

Q.How much notice must be given when I move out?

A.We require seven (7) days written notice to move out.

Q.What is the move-out procedure?

A.Prior to vacating a unit, all rent and fees must be paid in full. The unit must be broom cleaned and your lock must be removed. To complete the move-out, you must fill out the Vacating Confirmation form and turn it in to the office or fax it to 815-399-0504.
Vacating Confirmation SSSR.pdf

(Click on the form link, or right-click to save the document to your computer where you can print it.)